We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@newlooksamazing.com. If your return is accepted, we will provide return instructions and the applicable return address. Please do not send products back without first contacting us.

Unless otherwise required by applicable law, customers are responsible for return shipping costs for returns that are not the result of a damaged, defective, or incorrect item. If you receive a damaged, defective, or incorrect item, please contact us so we can evaluate the issue and provide the appropriate resolution.

Damages and issues
Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us as soon as possible at info@newlooksamazing.com with your order number and, when applicable, photos or video showing the issue. We will evaluate the problem and provide the appropriate resolution.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

If your order is being shipped to the European Union, you have the right to cancel or withdraw from your purchase within 14 days without providing a reason, subject to applicable law. After notifying us of your withdrawal, you must return the applicable items within 14 days.

To start a return or cancellation request, visit your customer account at account.newlooksamazing.com or contact us at info@newlooksamazing.com.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the items. When the right of withdrawal applies, eligible refunds include the purchase price and standard outbound delivery charges, where required by law. Additional costs resulting from choosing a delivery method more expensive than our standard delivery option may not be refundable.

Refunds will be issued to the original payment method in accordance with applicable law. We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been returned, where permitted by law.

Certain goods may be exempt from the right of withdrawal where permitted by applicable law, including personalized or made-to-order goods and other legally exempt products.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@newlooksamazing.com.