Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You'll also need your receipt or proof of purchase.

To request a return, contact us at newlooksamazing@gmail.com. If your return is accepted, we will provide instructions explaining where and how to return your item. Do not send a product back without receiving return instructions from us first. Items returned without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right. We may request photographs or other information to help us resolve the issue.

Exceptions / Non-returnable items

Certain products may not be eligible for return, including perishable goods, personalized or custom products, opened or used personal-care products, hazardous materials, flammable liquids or gases, and gift cards. Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

If you would like a different item, size, or variation, contact us first. When appropriate, the fastest option may be to return the eligible item and place a new order after the return is accepted.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, applicable EU consumer cancellation and return rights may apply, including the right to cancel or return qualifying orders within 14 days without providing a reason. Returned merchandise must meet applicable return requirements.

Refunds

We will notify you after your return has been received and inspected and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow your bank or credit card provider additional processing time before the refund appears in your account.

If more than 15 business days have passed after we have approved your refund, please contact us at newlooksamazing@gmail.com.